Privacy Policy

Introduction

PidZoom Technologies Co., Limited ("OmniScriber," "we," "us," or "our") respects your privacy and complies with applicable data-protection laws, including the EU GDPR, UK GDPR, and California CPRA.

For GDPR purposes, PidZoom acts as:

• Data Controller for your account and usage data.
• Data Processor for AI chat content you choose to sync or store.

Information We Collect

a. Information You Provide

• Account Information: Email address, name, and login credentials.
• Payment Information: Processed by our third-party payment provider (e.g., Stripe). We do not store full card details.

b. Automatically Collected Information

• Usage Data: Interactions, feature usage, performance logs.
• Device Data: IP address, browser type, OS, extension version.

c. Your Content

When you sync or store AI chat transcripts, this content remains your data. We process it only when authorized by you, and never access it except to provide support with your consent or to meet legal obligations.

How We Use Your Information

• →Provide and operate the Service: Account Info, Usage Data, Your Content (Legal Basis: Performance of Contract)
• →Process payments & subscriptions: Account Info, Payment Info (Legal Basis: Performance of Contract)
• →Customer support: Account Info, Usage Data, Your Content (with consent) (Legal Basis: Contract / Legitimate Interest)
• →Improve and secure Service: Usage & Device Data (Legal Basis: Legitimate Interest)
• →Send administrative communications: Account Info (Legal Basis: Legitimate Interest)

We do not sell or rent personal data to third parties for marketing purposes.

How We Share Information

We share information only with:

• →Service Providers (Sub-processors): Payment processors, cloud hosts (AWS/Google Cloud), analytics tools — bound by contract to use data only for our instructions.
• →Legal Authorities: When required by law or court order.

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